Privacy Policy

Who We Are

This Privacy Policy is provided by Shenyang Haolinchen Biotechnology Co., Ltd. ("Haolinchen", "we", "us", or "our"), a smart pet product OEM/ODM manufacturer located at:

Data Controller

Shenyang Haolinchen Biotechnology Co., Ltd.
营盘西街17号, Hunnan District, Shenyang, Liaoning Province, China 110179
Email: phoebezeng@haolinchen.com
WhatsApp: +86 182 4028 7605

This policy applies to the website haolinchen.com and all related sub-pages, as well as any B2B inquiry, quote request or communication you initiate with us.

Section 02

Information We Collect

We collect information in two main ways — information you give us directly, and information collected automatically when you browse our site.

Information You Provide Directly

Contact & Inquiry Forms: name, company name, email address, phone number, country, product interest and message content when you submit a quote request or contact form.
Email & WhatsApp Communications: any information you share when you reach out to us directly by email or messaging.
Catalog & Document Requests: name and email address collected when you request product catalogs, test reports or spec sheets.

Information Collected Automatically

Usage Data: pages visited, time on site, referring URL, browser type, device type and operating system — collected via web analytics tools.
IP Address: collected automatically by our hosting infrastructure for security and abuse prevention purposes.
Cookies & Similar Technologies: see Section 4 for full details.

We do not knowingly collect payment card numbers, government ID numbers or sensitive personal data. We do not collect personal data from visitors who do not interact with our forms or contact channels.

Section 03

How We Use Your Information

We use the information we collect for the following purposes, each with a corresponding lawful basis under applicable law:

Responding to inquiries and RFQ requests — to communicate with you about product specifications, pricing, samples and OEM/ODM services. (Legitimate interest / contract performance)
Providing quotes and proposals — to prepare and deliver customized sourcing proposals for your product requirements. (Contract performance)
Sending product catalogs and technical documents — when you request these materials. (Legitimate interest / your request)
Improving our website and content — using aggregated analytics data to understand which pages and products are most relevant to visitors. (Legitimate interest)
Following up on past inquiries — we may send one or two follow-up messages after an inquiry to ensure we've addressed your needs. (Legitimate interest)
Legal compliance — retaining records as required by Chinese commercial law and applicable export regulations. (Legal obligation)

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

Section 04

Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types:

Essential Cookies

Required for the website to function. These cannot be disabled. They include session management, security tokens and form submission protection.

Analytics Cookies

Used to understand how visitors interact with the site (e.g. Google Analytics). Data is aggregated and anonymized. You can opt out via your browser settings or the Google Analytics Opt-out Add-on.

Preference / Functional Cookies

Remember your language preference or other settings to improve your experience on return visits.

You can control and/or delete cookies via your browser settings at any time. Disabling non-essential cookies will not affect your ability to use our site or submit inquiries.

Section 05

How We Share Your Information

We do not sell, rent or trade your personal information. We may share it only in the following limited circumstances:

Service Providers: third-party vendors who help us operate our website and business (e.g. hosting providers, email delivery, web analytics). These providers are contractually bound to process data only on our instructions.
Internal Team: our sales, engineering and export teams who need the information to process your inquiry and prepare proposals.
Legal Requirements: if required by law, court order or government authority in China or your jurisdiction, we may disclose information as legally required.
Business Transfer: in the event of a merger, acquisition or sale of company assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We will never share your contact details with unrelated third parties for their own marketing purposes.

Section 06

Data Retention

We retain personal information only as long as necessary for the purpose for which it was collected:

Inquiry and RFQ records: up to 3 years from the date of last contact — to support potential follow-up orders, warranty or compliance requirements.
Email communications: up to 3 years, consistent with standard B2B business record-keeping.
Website analytics data: aggregated and anonymized data may be retained indefinitely; identifiable IP addresses are not stored beyond 26 months.
Legal/compliance records: as required by applicable law — typically up to 10 years under Chinese commercial law.

Once retention periods expire, data is securely deleted or anonymized. You may also request earlier deletion — see Section 7 below.

Section 07

Your Rights

Depending on your location, you have the following rights regarding your personal data. To exercise any of them, contact us at phoebezeng@haolinchen.com. We will respond within 30 days.

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where there is no legal reason to keep it.

Right to Object

Object to processing based on legitimate interests, including direct follow-up.

Right to Portability

Receive your data in a structured, machine-readable format (GDPR, where applicable).

Right to Restrict

Ask us to pause processing of your data in certain circumstances.

CCPA / California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at phoebezeng@haolinchen.com.

Section 08

International Transfers

Haolinchen is based in China. If you contact us from the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, your information will be transferred to and processed in China.

China does not have a formal adequacy decision from the European Commission. We protect international transfers by:

Applying the same privacy standards and security measures regardless of where data is processed.
Using contractual safeguards with any third-party processors located outside China.
Limiting data collected from international visitors to only what is necessary to respond to your inquiry.

By submitting an inquiry to us, you acknowledge and consent to this transfer and processing under the conditions described in this policy.

Section 09

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

HTTPS encryption for all data transmitted via our website.
Access controls limiting who within our organization can access personal information.
Regular review of our data handling practices.
Secure deletion of data when retention periods expire.

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at phoebezeng@haolinchen.com.

Section 10

Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a minor has submitted information through our site, please contact us and we will promptly delete it.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will revise the "Last Updated" date at the top of this page.

For significant changes, we will take reasonable steps to notify you — for example, by posting a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of our website or services after a change becomes effective constitutes your acceptance of the revised policy.

Section 12

Contact Us

For any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact our privacy team:

Privacy Inquiries

We aim to respond to all privacy-related requests within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

phoebezeng@haolinchen.com WhatsApp: +86 182 4028 7605

On This Page